Shipping & Delivery
Every care is done for packing so that the item reaches the buyer in a safe condition, it is the responsibility of the buyer to ensure that the packet received by them is in non-tempered condition.
Unlike many other websites that have special rules and lots of fine print, viviblu.Com has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. Just because shipping is free doesn't mean
understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
We are committed to delivering your order accurately, in good condition, and always on time promised by us on our website.
How can I know the status of my order(s)?
Registered users can check the order details by clicking on "My Orders".
The next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the Start & End Date and click on "Go".
Click on the Purchase ID you want to know about.
Guest users can check the order details by clicking on "Track Order".
Enter your Email Address and the Purchase ID and click on the "Track" button below. You can review your order details on the next page.
Why have I not received my product yet?
Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date.
You can also see the order status by clicking on "My Account" at the top right corner of the page.
What is the difference between shipping time and delivery time?
Shipping refers to the time taken to obtain the item(s), pack, and dispatch. You will find a shipping timeline on the products displayed on our site With in 2-3 days. This refers to the number of working days it will take to dispatch the product from our end.
The delivery may take a few more days depending on the address and the courier company used.
The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.
How do I take advantage of FREE shipping?
This is applicable for the products ("sold by Viviblu" and not for any other merchant seller) and if shipping to a single Indian address.
For some special products or order, handling fees may still apply.
You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 500.
Items fulfilled by a third-party seller may not be eligible for FREE shipping.
Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping.
Delivery time may be affected in case of an address change on an order which has already been shipped.
We reserve the right to change or discontinue FREE Shipping at any time.
